Refund policy
Refund Policy
At DomusGlow, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.
Eligibility for Refunds
To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it. It must also be accompanied by the original proof of purchase. Refunds are available for products within 30 days of delivery.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software or digital products
- Personal care items, such as grooming tools, for hygiene reasons
- Items that are damaged due to misuse or not following care instructions
How to Initiate a Refund
To request a refund, please contact our customer support team at [email protected] with your order number and details of the product you wish to return. Our team will guide you through the process and provide a return authorization if applicable.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping Costs
Shipping costs for returning items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Contact Us
If you have any questions about our refund policy, please do not hesitate to contact us at [email protected]. We are here to assist you.